Audi Asheville Certified as a J.D. Power 2024 U.S. Dealer of Excellence
Demonstrating its commitment to exceeding customer expectations, Audi Asheville has been certified in the J.D. Power 2024 Dealer of Excellence Program, which recognizes a select number of vehicle dealerships throughout the United States that provide exceptional customer service. The J.D. Power Dealer of Excellence Program reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today's consumer expectations. Certification is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit.
Not all dealerships can qualify. Those that do must pass a rigorous process:
- First, J.D. Power limits the percentage of eligible dealerships by nameplate based on each brand's performance in the most recent J.D. Power Sales Satisfaction Index (SSI) Study.SM Only about 20% of franchised dealerships are eligible for consideration under the J.D. Power Dealer of Excellence Program.
- Second, interested dealerships must rank among their brand's top performers in key customer satisfaction areas consistent with measurements found in J.D. Power's Sales Satisfaction Index (SSI) StudySM.
- Finally, once a dealer passes the initial screening, U.S. and Canada J.D. Power Dealer of Excellence applicants must complete, and pass, an in-dealership process verification, which focuses on eleven (11) J.D. Power Best Practices. Passing dealers must be able to demonstrate a minimum of nine (9) out of the eleven (11) criteria.
When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional experience as they are to selling a vehicle.
